Return Policy
We accept returns within 14 days of delivery for unopened items in original packaging.
Conditions
- Items must be unused and in original packaging
- Opened items may be subject to a 15% restocking fee
- Return shipping is the customer's responsibility unless the item is defective
Non-Returnable Items
The following items are not eligible for return or refund:
- Miners that have been loaded with modified or custom firmware
- Miners that have been overclocked beyond manufacturer specifications
- Miners showing signs of physical damage, tampering, or unauthorized modifications
- Items without original packaging or accessories
Defective Products
Defective items are covered under manufacturer warranty, provided the unit has not been modified or overclocked. Contact us at contact@luckyhash.ca and we'll facilitate the warranty claim.
How to Return
Email contact@luckyhash.ca with your order number and reason for return. We'll provide return instructions within 24 hours.
Refunds
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds go back to your original payment method.
